Terms and conditions

Welcome to the Lodge at Mount Rivers. We hope you enjoy your stay with us. 

We ask that all guests read, abide by, and comply with these Terms and Conditions as well as the NSW Government’s mandatory Code of Conduct for the Short-Term Rental Accommodation Industry for which a link is provided at paragraph 2.1 below.  

 By making a booking and paying a deposit you agree to these Terms and Conditions.  

TERMS & CONDITIONS of HOLIDAY RENTAL 

(1) DEFINITIONS 

1.1 Booking’ means the period for which you have stayed, or intend to stay, at the property. 

1.2 ‘Property’ means the premises you have booked and all its fixtures, fittings, contents and equipment. 

1.3 ‘Property Manager’ means the person(s) authorised by the Owner to manage all dealings with Guests on behalf of the Property Owner. 

1.4 ‘Primary Guest’ means the person who makes the booking and pays for both the deposit and final payment, and provides their credit card information for the Security Deposit. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted. 

1.5 ‘Guest(s)’ mean the person(s) who occupy and stay overnight at the property during the booking, including the Primary Guest. 

1.6 ‘Visitor(s)’ means the person(s) permitted to visit the property during the booking including day-trippers. 

1.7 ‘Property Owner(s)’ means the person(s) or legal entity that owns the Property. 

1.8 ‘Agent(s)’ means 3rd party booking providers e.g. AirBnb.com, Booking.com, RBO/HomeAway/Stayz.com.au. 

1.9 ‘Security Deposit’ means the amount payable as a credit card pre-authorisation which may be used to cover breakage, loss or damage to the property caused by any Guest(s) or Visitor(s) during your stay and/or incidental items not included in the booking. 

 

(2) THE NSW CODE OF CONDUCT FOR THE SHORT TERM RENTAL ACCOMMODATION INDUSTRY 

2.1 We will act in accordance with the NSW Government’s mandatory Code of Conduct for the Short-Term Rental Accommodation Industry, which is intended to protect the rights of Owners, guests and neighbours. The Code of Conduct is available for you to read on the website of the NSW Department of Fair Trading at Code of conduct for the short-term rental accommodation industry (nsw.gov.au).

2.2 Please note that the Code of Conduct includes requirements for guests to: 

  • act lawfully and not contravene the criminal law, planning laws or the terms of the short-term rental.  
  • not at any time make noise that is unreasonably disruptive or interferes with the peace and comfort of neighbours, act in a violent or threatening manner towards neighbours, or act in a manner that could reasonably cause alarm or distress to neighbours.
  • intentionally, recklessly or negligently cause damage to the premises, public property in the vicinity of the premises or the property of neighbours of the premises.
  • take reasonable care of the property and its contents.
  • notify us of any dispute or complaint about a guest or visitor’s behaviour as soon as possible.
  • be responsible for the actions of visitors they invite onto the premises during the occupancy period and ensure that visitors to the premises comply with the code as if they were a guest on the premises. 

 

2.3 The Code of Conduct includes provision for disruptive guests to be recorded on an exclusion register for 5 years and banned from booking short term rental accommodation in NSW. 

 

(3) ACCEPTANCE OF TERMS AND CONDITIONS 

3.1 When making a booking with us you accept that you have read and agree with these Terms and Conditions. Please read carefully and contact us if you have any questions. 

3.2 Payment of the rental deposit constitutes acceptance of these Terms and Conditions.  

3.3 The Primary Guest is responsible for making all guests and visitors aware of and abide by these Terms & Conditions. 

3.4 Failure to comply with any of these Terms and Conditions may result in immediate termination of your License to Occupy under the Innkeepers Act or subsequent prevailing Law at the time of booking, or cancellation of your booking. 

3.5 We reserve the right to change the wording, add to, delete or modify these terms and conditions and this could happen at any time for any reason.  

 

(4) GUEST REGISTRATION AND GUEST AND VISITOR NUMBERS  

4.1 A guest registration form must be completed for all bookings, detailing your name, address, drivers licence number as well as credit card details. Full name and mobile contact for all guests and visitors is also required. 

4.2 You must be at least 21 years of age to book accommodation at the property. 

4.3 The property is let only for the period stated on the booking confirmation and no more than the maximum number of guests and visitors on the guest registration form and booking confirmation may be on the property at any point in time without prior written permission from the Property Manager or Property Owner. This includes day-trippers.  

4.4 If extra guests or visitors are detected we reserve the right to apply our cancellation conditions without refund. Additional rates will otherwise apply to additional guests and visitors over and above the number stated on the guest registration form. 

 

(5) CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS 

5.1 Our check-in time is from 3:00pm onwards. 

5.2 Our check-out time is 10:00am (weekdays and weekends). If the property is not vacated by the agreed time, then extra charges will be incurred. 

5.3 Early check-in and late check-out may be available in agreement with the Property Manager or Property Owner (charges may apply). 

5.4 Check-in and out times may change subject to availability. 

5.5 Loss of keys attracts a $100 replacement charge. Should you lock yourself out or lose keys during your stay, an additional call-out fee will apply if keys need to be delivered to the property for you. 

 

(6) PARKING & VEHICLE ACCESS 

6.1 Vehicles must be parked on the driveway and not on the lawns or mowed areas.  

6.2 Any additional guests visiting the property where car parking is beyond the capacity of the property will need to park on the street or arrive and depart via transfers. 

6.3 Vehicles (including motorbikes) are not permitted to drive onto lawns. 

6.4 No alternative accommodation of any kind is permitted without the written consent of the Property Manager or Property Owner. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags.  

6.5 Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property. 

 

(7) WEDDINGS, CELEBRATIONS AND EVENTS 

7.1 You must receive written permission from the Property Manager or Property Owner to hold any party, function or event at the property. This includes but is not limited to gatherings such as pre-wedding cocktails, post-wedding recover brunches etc. 

7.2 The property is strictly not available for end of school celebrations or bucks or hens parties. Should the Property Manager or Property Owner become aware of a booking that is of this nature, we reserve the right to apply our cancellation conditions without refund.  

7.3 If your celebration does not exceed the number of guests booked and staying at the property, you are welcome to make your own arrangements as long as all details of any third party providers accessing the property have been communicated to us and all relevant insurances have been supplied within 14 days of attendance. 

7.4 In order to host your wedding at our property, it must be booked for the maximum guest capacity, as well as a venue fee paid. All other event requirements and suppliers are to be communicated to the Property Manager or Property Owner. Final event approval is at the discretion of the Owner. 

 

(8) NOISE AND DISTURBANCES 

8.1 Disturbance to our neighbours, including excessive noise, is prohibited. If the behaviour of any guest or visitor causes damage, danger or annoyance we reserve the right to apply our cancellation conditions without refund. Noise pollution is a punishable offence by law and we reserve the right to immediately terminate the license to occupy the property and lose not less than 100% of the Security Deposit for any breach of this condition. 

8.2 After 11:00pm, no music should be played outside of the house and any noise must be kept to a minimum.  

8.3 In the event of a disturbance or complaint we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. If we are unable to reach the Primary Guest then we will visit the property at your costs. A $400 charge will be deducted from your Security Deposit if we are required to send Private Security Personnel to the property. A $100 charge will be deducted from your Security Deposit if the Property Manager or Property Owner is required to attend the property. 

 

(9) GUEST RESPONSIBILITIES  

9.1 On arrival, guests and visitors agree to read the property’s information compendium folder, which contains additional information on the property and its functionality. 

9.2 Smoking inside the property is forbidden, and no cigarette butts will be discarded on the property. Discarding cigarette butts in a rural area has the potential to ignite fires. Odours in the property caused by smoking will attract an additional deodorising fee of $200 which will be deducted from your Security Deposit. 

9.3 Glassware must not be taken to the pool area. 

9.4 Our property receives its water supply from onsite water tanks. Slip n Slides or water slides are not permitted on the property. The use of property water for washing cars or other vehicles or trailers that have been allowed on site is not permitted. Unreasonable or excessive use of water will attract a fee of $400 to refill the water tank which will be deducted from your Security Deposit. 

9.5 Due to its remote location, the property relies on a septic tank and pump system to manage all sewerage disposal. As such, materials other than organic waste and toilet paper must not be flushed down the toilets, floor wastes, basins and sinks. This includes tissues, baby wipes, sanitary napkins and tampons, paper towels, plastics and cigarette butts, as they are slow to decompose and will clog the tank and cause blockages in the pipelines and pump. Grease or fats must not be poured down the kitchen sink as they solidify and contribute to blockages. Plumbing costs to deal with blockages caused by the Primary Guest or any other guest will be deducted from your Security Deposit. 

9.6 The Primary Guest is fully responsible for the cost of all loss or damage to the property or its contents caused by the Primary Guest or any other guest, visitor or animal own by the Primary Guest or any Guest or Visitor, including breakages, loss or damage to furniture, fittings or contents, and/or any consequent loss suffered by the Property Owner. Replacement and repairs must be to the satisfaction of the Property Owner, and paid for at an amount determined by the Property Owner at their absolute discretion. Failure to comply with this condition will result in your Security Deposit being held until the matter is resolved, or a claim being lodged with AirBnb if you have made your booking through AirBnb. 

9.7 All fixtures, fittings, furniture, contents and appliances are assumed to be in good working order at the commencement of your stay. In the event that any item is not in good working order or any equipment is malfunctioning at the commencement of your stay, you must notify us immediately and prior to your departure so that the condition of the item can be recorded at that time – please do not leave your report until check-out. If we have not received notification from you, any breakages, damage or loss will be deemed to have been caused by you. 

9.8 You agree to allow the Property Manager or Property Owner or their nominee to enter the accommodation to arrange any necessary repairs.  

9.9 Should a Tradesperson/Agent be sent out upon your request to carry out a repair that was deemed by us to be unnecessary, the cost of the callout will be charged to you or deducted from your Security Deposit. 

9.10 The property will be left in the same clean, neat and tidy condition as it was when you arrived. At check-out you must ensure that: 

  • All appliances, fans, air-conditioning units, indoor and outdoor lights and taps have been turned off.  
  • All soiled cutlery, crockery and cookware are stacked in the dishwasher and the cycle started.
  • The fridge is cleaned out.
  • All furniture is in its original position.
  • All fire screens are in place.
  • The BBQ has been left clean. A $50 charge against your security deposit will be applied if this has not occurred. 
  • Wet towels are in the bathrooms or laundry.
  • ALL farm gates and entry gates are closed.
  • All garbage has been placed in the appropriate bins provided. In an attempt to keep tariffs low, we only have provision for the household bins. Any additional rubbish can either be removed by the Guests (our recommendation), or, if additional rubbish is left behind, we will dispose of at your expense by charging against your Security Deposit (please be aware this can be as high as $200+ for excessive rubbish). 

 

9.11 If additional extra-ordinary cleaning is required, the cost will be charged against your Security Deposit.   

9.12 Locked cupboards, storerooms and sheds belong to the Property Owner. Tampering with locked doors will result in a charge and legal action by the Property Owner. 

 

(10) TELEPHONE/INTERNET 

10.1 Telephone reception can be accessed from your mobile phone by connecting to ‘wifi calling’ in your mobile phone settings. Only local and national calls are permitted to be made from the landline telephone. Any excess calls, including but not limited to international calls, will incur a charge which will be deducted from your Security Deposit.  

10.2 The property has unlimited internet access however may experience slow periods due to bad weather or satellite connection or multiple devices being connected simultaneously. 

10.3 Televisions, wifi and sound equipment are set up for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment can be found in the house compendium. 

 

(11) PETS 

11.1 Pets, including horses, are welcome with prior written approval from the Property Manager or Property Owner. 

11.2 A pet fee of $30 per pet will be charged for your stay. 

11.3 You must supply bedding, equipment and food/water bowls and you must clean up and dispose of droppings. 

11.4 While pets may enter the house, they are not permitted on any of the indoor or outdoor furniture. Costs incurred for any repairs, cleaning or deodorising required, or any breakage, damage or loss caused by animals owned by guests or visitors will be deducted from the Primary Guest’s Security Deposit. 

11.5 If pets are brought to the property without prior consent, you will be charged a fee of $100 in addition to our pet fee of $30 per stay, which will be deducted from your Security Deposit. 

 

(12) QUOTES, PRICE AND PAYMENT  

12.1 All quotes received from the Property Manager or Property Owner are valid for a period of 7 days only. All our tariffs are published on our own website at www.thelodgeatmountrivers.com.au 

12.2 If you are provided with an incorrect quote from the Property Manager or Property Owner, we reserve the right to adjust the quote to the published tariff. Rates may increase for concert or event weekends and/or maximum guest numbers may be applied. 

12.3 All estimated quotes from third party websites, are based on standard tariffs for minimum guest numbers. Final quotes for any properties must be from the Property Manager or Property Owner. 

12.4 A deposit of 30% of the full tariff amount is required at the time of booking and is to be paid by the Primary Guest. We do not reserve the property without the 30% deposit payment. In the event that the full 30% deposit is not received at the time of booking, we reserve the right to cancel the booking. 

12.5 The balance of 70% of the full tariff amount must be received in full at least 28 days prior to the check-in date. If the balance of the full tariff amount is not received 28 days prior to the check-in date, we reserve the right to cancel the booking. Our cancellation policy will apply and your deposit will not be refunded. 

12.6 If the arrival date is within 28 days of your booking date, the full tariff is required to be paid at the time of booking, to secure your booking. 

12.7 If you have booked through an Agent website, the payment requirements of that site will apply to your booking. 

12.8 A booking fee of $40 will be charged in addition to the tariff. 

12.9 There is a 1.3% merchant-processing fee applied to credit card transactions for Visa and MasterCard and a 1.6% merchant-processing fee applied to credit card transactions for American Express.  

12.10 Any advertised promotions are not valid in conjunction with other promotions, discounts, charity prizes or vouchers. 

 

(13) SECURITY DEPOSIT 

13.1 A security deposit of $2,200.00 is required for your stay and is payable as a credit card pre-authorisation. The credit card details you provide on the guest registration form will be used for this purpose. A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the Primary Guest cardholder until the charge is cleared. This will be processed approximately 24 – 48 hours before your arrival, so please ensure the funds are available at this time. The held funds are cleared automatically by your bank within 14 days of your departure date, as long as there is no reported damage to the property or costs as outlined in these Terms and Conditions.  

13.2 The Security Deposit may be used to cover loss or damage to the property caused to the property or its contents by yourself or any Guest, Visitor or animal owned by yourself or any Guest or Visitor including but not limited to breakages, extra guests not included on the guest registration form, excess telephone charges on the house landline, excess internet downloads, odours caused by smoking, replacement keys, excess cleaning or garbage, or emergency call-out fees. 

13.3 We reserve the right to debit the Primary Guest’s credit card provided on the registration form with any extra costs above the property pre-authorisation limit if the loss, damage, breakages or incidental costs exceed the pre-authorisation amount. 

13.4 The Property Manager or Property Owner will notify the Primary Guest by email prior to using the credit card for additional charges above the pre-authorisation amount. 

13.5 Any Security Deposit claim will also be subject to a $100 administration charge to the Primary Guest’s credit card. 

 

(14) CANCELLATIONS AND REFUNDS 

14.1 Cancellation requests from guests must be made in writing. 

14.2 All monies paid, including bookings where an initial 30% deposit has been paid or bookings where full payment has been made, are non-refundable and no changes are permitted. 

14.3 If you have booked through a third party, their cancellation terms will be honoured and enforced.  

14.4 If you shorten your stay or reduce guest numbers after arrival, the unused portion of your rental is not refundable. 

14.5 In the event of faults and/or malfunctions of appliances or inclusions there is no obligation from the Property Manager or Property Owner or the Agent to refund, compensate or discount. We do not issue refunds for problems with TV reception, telephone or internet services, VCR/DVD players, games/pool tables or anything else that is subject to availability in a remote area or not considered a necessity. We will make every effort to assist with a solution where possible; however, there may be limited reception, contractors or service providers in the area, particularly after hours or on weekends.  

14.6 The property is described in good faith. We cannot be held responsible for bookings without prior inspection if the accommodation is deemed unsatisfactory. 

14.7 We reserve the right to terminate or cancel any booking if we deem the group to be not suited to the property, or if the booking is in breach of any of our Terms and Conditions or, if the booking occupancy is not within NSW Code of Conduct for the Short Term Rental Accommodation Industry or the NSW Health Guidelines or in breach of government-imposed Travel Restrictions or, if the occupancy is not approved by the Owner of the Property. If we terminate or cancel your booking on any of these grounds, you will not receive a refund. 

14.8 In the unlikely event of the property being unavailable or out of order due to unforeseen circumstances including but not limited to service needs, damage from previous guests, or environmental issues, we reserve the right to cancel at any time without notice. You will receive a full refund. 

14.9 It is recommended that guests take out adequate travel insurance to cover any unexpected situations which may arise before or during your travel period. 

 

(15) EVENTS OUTSIDE OF OUR CONTROL 

15.1 Your booking is accepted in good faith by us and we will make every effort to ensure the property is available as booked. However, bookings may be subject to change, cancellation or alteration due to unforeseen circumstances and at our sole discretion. 

15.2 We cannot accept responsibility for or give refunds or discounts for events outside of our control, including but not limited to power outages, drought or water restrictions, bushfires, flooding, lightning strikes or other unforeseen circumstances. 

15.3 Access to the property is across a river causeway which is regularly monitored. The Paterson River levels rise and fall all year round dependent on rain events and upstream water releases from river systems and dams, which is outside of our control. In the unlikely event that the river is too high to cross and in the interests of guest safety, no crossings are permitted when the level of the river is higher than standard access(approx. 20-40cm for a standard sedan or hatchback, 40-60cm in a larger-style 4WD vehicle). If the river rises between 60-120cm we will transport all guests across the river in a Unimog (army truck) to enable you to still enjoy your stay.  

15.4 If the water level rises above 120cm during your stay, you may be required to stay longer at your own expense until the river levels recede to a safe level to permit crossing.  

15.5 Landline, mobile and internet services can vary depending on the quality of the service provided by the telecommunications company and any unplanned disruptions to service. We cannot guarantee telephone or internet coverage in a rural area. 

15.6 In the event of renovation/building/road work being carried out in or near the property, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. 

15.7 The pool and waterways may not be fit for swimming in during the winter season subject to changes in the weather. 

15.8 Timber is provided for guests throughout the winter season but is subject to change based on the weather conditions. 

15.9 We recommend that guests purchase travel insurance to cover the cost of the consequences of events outside of our control, including evacuations.

 

(16) GUEST SAFETY – EMERGENCY EXITS, GUEST AND VISITOR SAFETY, SUPERVISION OF CHILDREN 

16.1 On arrival you agree to take note of all safety signage, fire and safety directions and procedures, and emergency exits and equipment including fire extinguishers.  

16.2 The Hunter Valley has strict fire regulations and guidelines and in warmer months exercises a complete fire ban during which you must not under any circumstances or at any time light any type of fire outside of the property, including live flame BBQ’s, spit-roasts, bonfires, fire pits, campfires, fireworks or cigarette butts. 

16.3 The property is a no-smoking property and is equipped with regulation smoke alarms. Cigarette butts must not be discarded ANYWHERE on the property including lawns and gardens as this has the potential to ignite fires. 

16.4 Risks posed to guests and visitors by the property’s bush, farming and river environment are significant and include but are not limited to:

  • open river frontage, dams, a swimming pool and indoor and outdoor baths
  • an abundance of native wildlife, livestock and venomous animals in the area
  • barbed wire, electric fences and cattle grates
  • chemicals 
  • adjoining properties with similar features. 

 

16.5 Children must be constantly in the company of and supervised by an adult at all times. Please be vigilant. 

16.6 Children must also be supervised on the trampoline. 

 

(17) LOSS OR INJURY 

17.1 Guests and visitors acknowledge the environment in which the property is located, including but not limited to the risks set out at paragraphs 15 and 16 of these terms and conditions, and that they must take extreme care when at the property. 

17.2 The Property Manager, the Property Owner and their respective employees and Agents take no responsibility whatsoever for loss or damage of any property, personal injury, permanent disability, death, debt, delay, expense of inconvenience of any occupant, guest, visitor or invitee of any guest or occupant, including children and infants, or of any animal owned by any guest or visitor and they each exclude all liability to the maximum extent permitted by law.  

17.3 The Property Manager, the Property Owner and their respective employees and agents take no responsibility for the guests’ personal property.  If the property is left at the houses and needs to be returned, this will be done at the guests’ costs through Australia Post. Items of low value will be disposed of within 14 days. 

 

(18) AFTER HOURS CALL OUTS  

18.1 Guests who require assistance, including after hours, are to call our caretaker number on 4931 7179, or our after-hours contact number on 0409 428 512.  

18.2 If a member of our maintenance team is required for onsite assistance outside our normal trading hours of Monday to Friday 9am – 6pm, that is the result of loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of the Property Manager or Property Owner, a call out fee of $200 will be deducted from your Security Deposit. 

 

(19) PERSONAL INFORMATION AND PRIVACY POLICY 

19.1 The personal information obtained from this website is used to provide products and services to you, to provide you with information, and to send newsletters or other communications to you. 

19.2 The Property Manager or Property Owner or Owner may use your personal information for direct marketing or promotional activities, however, we will first seek your permission to do so. 

19.3 We do not pass guest details on to any third parties or external entities with the exception of bookings with third party providers for experiences booked by guests during their stay, such as wine and whisky tastings, restaurant bookings, limousine and other transport services.